Q: Do you use artificial flavours or colours in your products?
A: No, Tu-Bees does not use any artificial flavours or colours in any of our honey products. Our products contain only natural ingredients.
Q: My order of tubes are rock hard. How am I going to get the honey out?
A: Tu-Bees products are produced using creamed honey. Creamed honey is cooled at temperatures below zero and then warmed up to room temperature. If your honey tubes are stiff, you can put them on a piece of cardboard and place them inside your oven. Do not turn on your oven! Turn the light on in your oven and within an hour your tubes should be softened up. TIP: Be sure to check your tubes every 15 minutes to see how soft they are.
Q: Why are your shipping rates so much higher than other eCommerce stores such as Amazon?
A: As a small business, we are not able to negotiate rates like large eCommerce sites, and we are charged according to minimum charges, weight and size. We do understand that shipping charges are an additional charge and can cause some consumers to not purchase our products. Although we cannot offer free shipping for all purchases, we can assist with the shipping burden of our customers by sharing some of the costs. That is why our company our company has introduced flat shipping rates for Canada and the US on all orders, and Free Shipping (within Canada) on orders of $75.00 or more.
Q: Are your products Gluten-Free?
A: Honey is naturally gluten-free, and Tu-Bees uses flavourings and colours that are also gluten-free, nut-free, and dairy-free. All Tu-Bees products are produced in a gluten-free facility where only honey is packaged.
Q: Do you ship to the United States?
A: Yes we ship to the United States.
Q: Are your products sensitive to heat?
A: Yes our products are sensitive to high heat. It is best to not store our honey products at temperatures exceeding 70 degrees Fahrenheit ( 21 degrees Celsius).
NOTE: Tu-Bees does not ship wax products during the months of June, July and August due to high temperatures (over 25 degrees Celsius) and the increased risk of the wax products melting.